Workflow notification mailer not sending emails in Oracle Apps
We often find issues in Oracle Apps where our Workflow notification mailer not sending emails. There are many Steps to be involved to do the Debugging of the Workflow notification mailer issues.
Step1:- First of all we need to confirm that our Notification Mailer and Listeners is working or Not. Some time Notification mailer got some issues and it goes down automatically. So this is also be one of the case of Workflow notification mailer not sending emails.
To Check Notification Mailer and Listeners are working or not We need to go to the
'Workflow Administrator Web Applications' responsibility.
Step2:- If our Notification Mailer is running fine , Then in Step 2 , we will check the WF_NOTIFICATIONS table to check the status of the Email for the notification.
Query:
Select * from WF_Notifications where notification_id = :notification_id and item_key = :item_key(po_header_id or requisition_header_id or Expense Report Number);
In this Table We have column 'Mail _Status' which determine the status of the email that whether email is send or not.
Mail_status:
- Sent: – Mails are successfully sent to the recipients.
- Error: – Mails are not delivered to the recipient due to invalid email address.
- Mail :- This Notification is Eligible for Sending Email but not sent yet. This status will be converted to Sent or Error.
- Null:- IF Notification Mail status Null then it means this notification is not eligible not sending emails. If its null then it could be an issue in the Setup side
Step 3:
If your Particular Notification Record Mail_Status showing 'Null' then it means there is some issue in the Setups.
If user is not receiving the Workflow Email's , then we need to check the User Preferences settings for the user. This could be the reason of Mail_Status Column Showing null for the Notification for Particular Recipient
Go to Your Application Home Page , Then Go to the Top Right Side of the corner
Select the Preferences Option.
In the Preferences Under Notifications Select the Email Style ' HTML mail with attachments'
This Information Stores in the WF_LOCAL_ROLES TABLE.
To Update Preferences From Backend.
update wf_local_roles set notification_preference = ‘MAILHTML’ where name = ‘USER_NAME'